kaj9 Terms and Conditions

These terms and conditions ("Terms") apply to use of the kaj9 platform and all its services. By accessing the platform or creating an account, the user is considered to have agreed to these Terms.

kaj9 reserves the right to amend or update these Terms at any time. Continued use of the platform after changes take effect will be taken as the member's acceptance of the revised Terms.

• These Terms are written in English and prepared specifically for users in Bangladesh.
• All kaj9 services are available only to persons aged 21 or above.
• It is entirely the member's own responsibility to read and understand these Terms.

2.1 Eligibility

To open an account on kaj9, a member must be a resident of Bangladesh, be at least 21 years of age, and hold a valid mobile number registered in their own name. Each person may operate only one account.

• Only one account per person is permitted. If a person is found to hold multiple accounts, all of them may be cancelled.
• All information provided at registration must be accurate and truthful. Creating an account with false information may result in account cancellation and forfeiture of the balance.
• kaj9 may request identity documents or other paperwork at any time for account verification purposes.
• Opening or operating an account on behalf of a minor is strictly prohibited.

2.2 Identity Verification

kaj9 reserves the right to verify a member's identity as part of the Know Your Customer (KYC) process. Withdrawals may be restricted until verification is complete. Members must submit the requested documents within the specified time.

The member is responsible for keeping their account login details (username and password) completely confidential. No other person may be given access to the account. The member is responsible for all activity carried out from their account.

• If you notice any suspicious login or account activity, contact the kaj9 support team immediately.
• Do not use your password on any other site; change it regularly.
• Always log out after using a public or shared device.
• Never share your OTP with anyone — kaj9 representatives will never ask for your OTP.

4.1 Deposit Rules

The minimum deposit amount at kaj9 is ৳200. bKash, Nagad, Rocket and bank transfer are accepted for deposits. For bank transfers, major commercial banks such as Dutch-Bangla Bank, Islami Bank or BRAC Bank may be used.

• Members must use only a payment method registered in their own name.
• Depositing funds through a third party is strictly prohibited.
• Deposits are generally processed quickly; if there is a delay due to technical reasons, please contact the support team.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. A successful withdrawal is generally processed within 30 minutes to 3 hours. The withdrawal method must match the deposit method — meaning withdrawals will be sent to the same number or account used for the deposit.

• If there is a delay in processing your withdrawal, get assistance via 24/7 live chat.
• Withdrawal requests may be put on hold if account verification has not been completed.
• Funds earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.

5.1 Welcome Bonus

New members at kaj9 receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds a ৳2,000 bonus, bringing the total balance to ৳3,000; the wagering requirement for this bonus is ৳2,000 × 15 = ৳30,000.

• The wagering requirement for a bonus is 15 times the bonus amount. Funds earned from the bonus cannot be withdrawn until this requirement is met.
• If the same member attempts to claim the welcome bonus more than once, the account may be cancelled.
• Bonus eligibility and detailed terms may change; current terms will be shown on the site.
• A bonus or promotion does not mean free money — wagering requirements apply to all bonuses.

5.2 VIP Cashback

kaj9's VIP program has 5 tiers — Bronze, Silver, Gold, Platinum and Diamond. A weekly cashback is paid at each tier, calculated on the net loss for that week. Example: a Gold tier member with a net loss of ৳20,000 in one week will receive ৳20,000 × 0.5% = ৳100 cashback.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Members move up to higher tiers based on their activity and participation. Cashback is processed every Monday and added directly to the account balance.

6.1 Placing Bets

Once confirmed, a bet cannot be changed or cancelled. In sports betting, the decision of the official sporting body is final for determining results. If an abnormal bet payout occurs due to a technical error, kaj9 reserves the right to correct the amount.

• In live betting, certain bet options may close due to market changes.
• kaj9 is not responsible if a bet is missed due to loss of internet connection.
• For suspended or abandoned matches, bets will be settled in accordance with kaj9's own policy.
• If bets are placed on the same event from multiple accounts, all such bets may be cancelled.

6.2 Casino Gaming Rules

All casino games available on kaj9 operate according to their set RTP. Each game has its own rules and it is the member's responsibility to read them before starting. The prize amount in progressive jackpot games is variable.

• If the connection drops during autoplay on a slot game, results up to the last confirmed round will count.
• In live casino, the dealer's decision is final.
• If a game is interrupted due to a technical error, the incomplete round may be voided.

Involvement in any of the activities below may result in immediate account cancellation and forfeiture of the balance. kaj9 is the sole judge in such matters.

• Money laundering or using funds from illegal sources.
• Placing artificial bets or creating multiple accounts to take advantage of bonuses or promotions.
• Hacking, using bots or automated software on the platform's software or games.
• Abusive or threatening behaviour towards other members or staff.
• Deliberately exploiting any technical error on the platform.
• Operating an account on behalf of a minor.

The kaj9 platform is provided on an "as is" basis. kaj9 is not obliged to pay compensation if the service is temporarily disrupted due to server errors, network issues or third-party software problems.

• kaj9 is not responsible for issues with a member's internet connection or device.
• kaj9 has no direct liability for delays caused by third-party payment processors.
• kaj9 will not be held liable if the service is disrupted by external events (natural disasters, communication outages).

Under responsible gaming guidelines, each participant is fully responsible for their own betting and gaming activity. Ways to keep yourself protected are described in detail on our Responsible Gaming page.

Keeping members' personal information secure is kaj9's commitment. How the information provided during registration and transactions is collected, stored and used is fully described in our detailed Privacy Policy.

• Members' information will not be sold to any third party.
• Information may be disclosed to the relevant authorities due to legal obligations.
• Members may request to review and correct their personal information.
• All data transfers are kept secure through SSL encryption.

kaj9 may change, add to or remove any part of these terms and conditions at any time. Changes will take effect as soon as they are published on the site. Members are advised to review this page regularly.

• For significant changes, members may be notified by email or account notification.
• Continuing to use the platform after a change means acceptance of the new terms.

11.1 How to Submit a Complaint

For any dispute or complaint, the member must first contact the kaj9 support team. Support in English is available 24/7 via live chat and email. Providing your account ID, a detailed description of the dispute and relevant screenshots when getting in touch will help reach a faster resolution.

• The support team will review the complaint and respond within a reasonable time.
• If there is evidence of a technical error, kaj9 will take appropriate corrective action.
• For disputes about betting results, the official sporting body's data will be considered final.

11.2 Final Decision

In all complaints and disputes, the decision of kaj9's management will be considered final. If a member is not satisfied with the decision, the option to cancel their membership is available. Completing the internal process before taking any legal action is mandatory.

kaj9 reserves the right to cancel or suspend any member's account at any time, with or without stating a reason. Accounts may be closed immediately in particular where these Terms have been breached.

• After account cancellation, any applicable balance (excluding bonuses) will be returned, provided there are no restrictions in place.
• Members can also request to close their account at any time.
• Any approved withdrawals will be processed after the account is closed.

For more information about these terms and kaj9's various policies, contact us directly or visit the About Us page to learn about kaj9's background and commitments.