For ages 21+

Responsible Gaming — Protect Yourself and Your Family

Gaming at kaj9 is entertainment — not a livelihood or a source of income. We want every player to understand their limits and make informed decisions. This page provides the tools and information to help you stay in control.

For ages 21 and above Accounts for anyone under 21 are strictly prohibited at kaj9.

Set Your Own Limits

kaj9 gives players direct control tools. These can be used from within your account — no need to inform anyone else.

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately.

Deposit Control

Session Time Limit

Decide in advance how long you will play in one session. The system will alert you when the time is up.

Time Control

Account Pause

Temporarily close your account for a set period — from 1 day up to several weeks.

Temporary Break

Self-Exclusion

If you are experiencing long-term difficulties, apply to close your account indefinitely. This step is not easily reversed.

Long-Term Protection

Activity History

View a complete log of your deposits, withdrawals, and bets. Transparency helps you make informed decisions.

Account Transparency

Direct Support

If you need help with limits or self-exclusion, contact our team 24/7 via live chat or email.

Direct Contact

Apply for Self-Exclusion

If you feel that gambling is going beyond your control, self-exclusion is the strongest step you can take. Fill in the form below to close your account for a set period or permanently, or let us know directly via 24/7 live chat.

After you submit the request, the kaj9 support team will send a confirmation to your email. While the exclusion is active, you will not be able to log in, and all promotional communications will be stopped.

Self-Exclusion Form

Username

Exclusion Period

Additional comments (optional)

After you submit, the kaj9 support team will contact you by email. You can also get direct help via 24/7 live chat.

Warning Signs of Problem Gambling

If you notice the following signs in yourself, it is time to seek help. These are not signs of weakness — they are signs of self-awareness.

Chasing Losses

A strong urge to keep betting after a loss in order to win the money back is an early sign of a problem.

Spending Essential Money

Using money meant for rent, food, or family needs on gambling is a serious warning sign.

Hiding It from Family or Friends

A tendency to lie or conceal the amount or time spent gambling from the people close to you.

Disrupted Sleep and Daily Life

Staying up late to gamble, losing focus at work, or being unable to spend time with family.

Unable to Stop

Repeatedly trying to stop gambling but failing, or returning again very quickly.

Emotional Tension and Restlessness

Feeling irritable, angry, or anxious when unable to gamble, and only feeling normal while playing.

Why Responsible Gaming Matters

kaj9's Commitment

Accounts for anyone under 21 are strictly prevented.
When suspicious behaviour is detected, the support team reaches out proactively.
Self-exclusion requests are processed within 24 hours.
No bonuses or promotional messages are sent while an exclusion is active.
24/7 support is available in both Bengali and English.

Online sports betting and casino gaming are a form of entertainment — not a means to support yourself or your family. Every player at kaj9 participates voluntarily and with the understanding that losses are always a possibility. Our Terms and Conditions set this out in detail, and it is each user's responsibility to play in accordance with them.

Responsible gaming means more than following limits — it means keeping gaming in its proper place. Spending time with family, meeting professional responsibilities, and maintaining financial stability should always come first. If you ever feel that gaming is upsetting that balance, it is important to act right away.

It is important to note that participation of any kind at kaj9 is not permitted for anyone under 21. If a parent suspects their child is using this platform, please contact us immediately via live chat or email — we will act promptly.

If you have general questions about online gaming, our FAQ page has straightforward answers on many topics. We want players to make decisions with full information.

To learn how kaj9 collects and protects users' personal information, please read our Privacy Policy. This policy also applies to the processing of self-exclusion and account closure requests.

Keep in Mind

Do not treat gaming as a source of income.
Never spend beyond your budget.
Do not bet with borrowed or loaned money.
Do not play when you are stressed or upset.
Stop after a loss — do not make rushed decisions.

Support Contact

Live Chat

24/7 in Bengali and English

Email Support

[email protected]

Ways to Get Help

You do not have to carry the problem alone. Help is available through family, friends, or professional advisors.

kaj9 Support

Talk directly in Bengali via 24/7 live chat and email. Discuss self-exclusion, setting limits, or any concerns you have.

Family and Loved Ones

Talk to a trusted family member or close friend. Support from someone close often helps the most.

Professional Counselling

A mental health specialist or counsellor can provide effective treatment for gambling problems. Contact the psychiatry department of a local hospital.

Community Support

Speak with a religious institution, a local community organisation, or a trusted elder. Social support plays an important role in recovery.

Concerned about a loved one?

If you think a family member or someone close to you is struggling with excessive gambling, approach them yourself — calmly and with empathy, without anger or accusations. If needed, help them see a professional counsellor. If you have concerns about a kaj9 user's account, let us know via live chat — we will review the situation.

Responsible Gaming FAQ

Answers to common questions about self-exclusion, setting limits, and getting support.

After a fixed-term exclusion ends, it is possible to reactivate your account, but a mandatory waiting period applies after you submit the request. For a permanent exclusion, reactivating the account is extremely difficult and generally not possible. Think carefully before choosing the type of exclusion, or speak with our support team first.

No. Lowering a limit takes effect immediately. Raising a limit requires a waiting period — this is intentional so that decisions are not made in the heat of the moment. The delay is there for your own protection.

Change your password right away and report it to kaj9 via live chat or email. Protecting accounts and preventing underage access is one of our top priorities. If needed, place your account on a temporary pause until the issue is resolved.

Ask yourself a few questions: Are you spending beyond your budget? Are you playing more to win back money you lost? Are you hiding your gambling from family or friends? Have you tried to stop but couldn't? If the answer to even one of these is yes, it is worth seeking help. See the warning signs section at the top of this page for more detail.

Yes. The balance in your account at the time exclusion is activated is kept secure. Contact the support team for withdrawal or other arrangements — they will handle the process confidentially.

Speak with them calmly and with empathy, without anger or blame. Let them know you are there for them. Encourage them to see a professional counsellor or mental health specialist. If needed, seek help from the psychiatry department of a local hospital. If they feel embarrassed about asking for help, remind them that recognising the problem is the most courageous step.