kaj9 Privacy Policy
The security of your personal information is of the highest importance to kaj9. In this policy, we explain in detail what information we collect, how we use it, and how we keep it safe.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services, websites, and related applications of the kaj9 platform. By opening an account, using the services, or browsing the website, you accept the terms of this Policy.
This Policy is an integral part of our Terms and Conditions and must be read together with them. In the event of any conflict between the two documents, this Privacy Policy will take precedence on matters relating to data protection.
kaj9 is committed to ensuring a safe and transparent online experience for users in Bangladesh. We never collect your information without your knowledge, and we do not transfer data to third parties unlawfully.
2. What Information We Collect
kaj9 collects only the information necessary to provide its services. This information falls into two main categories: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
Information you provide when registering an account or using the services:
- Full name and date of birth (for age verification — to confirm the 21+ requirement)
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Address and location information
- Payment information (bKash, Nagad, Rocket, or bank account number)
- Messages and information you provide through customer support or complaints
2.2 Information Collected Automatically
Technical information collected automatically while you use the platform:
- IP address and device identifier
- Browser type, operating system, and device model
- Page visit history and session duration
- Information obtained from cookies and similar tracking technologies
- Login time, logout time, and activity logs
2.3 Transaction Information
A record of every transaction related to deposits, withdrawals, and betting activity is kept. This includes the date, amount, method, and status of each transaction. This information is necessary for financial transparency and accountability.
3. Purpose of Using Information
kaj9 uses collected information for specific and lawful purposes. The main purposes are outlined in the table below:
| Purpose | Explanation |
|---|---|
| Account Management | Registration, login verification, updating account settings, and maintaining security. |
| Identity Verification | Age verification (21+), completing the KYC process, and preventing fraud. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. |
| Customer Support | Resolving issues and providing assistance via 24/7 live chat and email. |
| Responsible Gaming | Monitoring playing patterns to identify problematic behaviour and provide support. |
| Marketing Communications | Sending relevant offers and updates based on your consent. |
| Technical Improvement | Improving platform performance, security, and user experience. |
4. Cookies and Tracking Technologies
The kaj9 website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core functionality. These cannot be disabled.
- Functional Cookies: Used to save your preferences, language settings, and personalisation.
- Analytics Cookies: Used to understand which pages are used most — not linked to any individual.
- Marketing Cookies: Used to show relevant content — activated only with your consent.
4.2 Cookie Controls
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some core platform features from working properly.
5. Sharing and Disclosure of Information
kaj9 may share your information with selected parties in specific circumstances and under strict conditions.
5.1 Service Provider Partners
Trusted third parties are engaged for payment processing (bKash, Nagad, Rocket, and bank partners), identity verification, and managing technical infrastructure. These partners may use data only for specified purposes and are bound by confidentiality agreements with us.
5.2 Legal Obligations
Information may be disclosed when required by a court order, lawful investigation, or applicable law. In such cases, we provide only the minimum information necessary.
5.3 When Information Is Not Disclosed
- Information is not sold to advertisers or data brokers.
- Information is not shared with unrelated third parties.
- Information is not added to marketing lists without your consent.
- Information is not used for any purpose not mentioned in this Policy.
6. Data Security Measures
kaj9 follows industry-standard technologies and processes to keep your information secure. Our security infrastructure operates on multiple layers.
6.1 Technical Security
- All communications are secured through SSL/TLS encryption.
- Sensitive data (passwords, payment details) is stored in encrypted form.
- Firewalls and intrusion detection systems are active.
- Regular security audits and vulnerability assessments are conducted.
6.2 Administrative Security
- Access to data is restricted to authorised staff only.
- Staff receive regular data protection training.
- The highest level of confidentiality is maintained in data processing.
7. Your Rights and Controls
As a kaj9 user, you have certain rights over your own information. You may contact us at any time to exercise these rights.
7.1 Right to Access Information
You may request details of the information we hold about you. We will provide it within a reasonable time after your request.
7.2 Right to Correct Information
If any of your information is incorrect, you may request a correction. General details can be updated directly in your account settings; for specific information, please contact the support team.
7.3 Right to Request Deletion
You may request that your personal information be deleted when closing your account. However, information required for legal obligations or the resolution of active disputes may be retained for a set period.
7.4 Withdrawing Marketing Consent
You may stop receiving marketing emails or messages at any time. Use the unsubscribe link in any email or inform the support team. Essential service-related communications will continue.
7.5 Closing Your Account
You may request to close your kaj9 account at any time. The Responsible Gaming Policy describes the detailed process for self-exclusion and account closure.
8. Data Retention Period
kaj9 retains your information only for as long as it is necessary or a legal obligation exists.
8.1 Active Accounts
All information required to provide the service is retained while your account is active. Information on inactive accounts is reviewed after a defined period of inactivity.
8.2 Closed Accounts
Even after an account is closed, certain information must be retained for legal reasons, such as records of financial transactions, information related to fraud investigations, and documents needed for dispute resolution. This retention does not extend beyond the minimum required period.
8.3 Backups and Logs
Information may remain in system backups and log files for a limited time and is deleted automatically. This information is generally not used for service delivery or marketing.
9. Protection of Minors
kaj9 is a 21+ platform. We do not knowingly collect or process the information of anyone under the age of 21.
An age verification process is completed at the time of registration. If it is found that a user is under 21, their account will be closed immediately and any stored information will be deleted.
10. Changes to the Policy
kaj9 reserves the right to update this Privacy Policy when necessary. The Policy may be revised due to changes in services, legal requirements, or technical developments.
For significant changes, a notification will be sent to the registered email address or posted on the platform. Continuing to use the platform after an updated policy takes effect will be considered acceptance of the new policy.
If you have any questions about changes, please contact us. You can also find answers to common questions about data protection in our FAQ section.
11. Contact for Data Protection Matters
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.